can I order through this website?
By registering for this website, you are automatically opted in to receive free
bimonthly samples of Align®
, Metamucil®, and
(subject to samples availability).
However, you can choose to opt in or out of receiving a product at any time by updating your sample order
Can I change
the frequency with which I receive samples?
Unfortunately, you cannot change the frequency. All samples will be delivered on
a bimonthly basis (subject to samples availability), and you will need to renew
your order every six months. This means you will receive three shipments before
you need to renew your order. You can change other aspects of your order, however,
by updating your account
Do I have to
reorder samples every month in order to receive uninterrupted service?
Your account is set to auto-replenish bimonthly, which means you will receive the
same sample order every other month for six months (subject to samples availability).
Then you will need to renew your
once that six months is up in order to receive samples for the next
Can I request
more samples per month?
No, we cannot offer additional samples per month.
What if I want
to change the product samples I receive—for example, if I want to add a product
to my sample order?
You can change your bimonthly order at any time. By default, once you have successfully
created your account you will be signed up to receive samples of all products that
are available in your geographic region. If you do not wish to receive samples of
a particular product, simply uncheck the box for that product on the Select Samples
page and submit the changes.
If you update your order
it will reset your auto-replenish cycle, which means you will receive your updated
sample order every other month for six months. Then, at the end of that six months,
you will need to renew your order
to receive samples for the next six months.
Is there a
limit to the number of times I can renew my order?
No. As long as the current professional sampling program is active, you may continue
renewing at the end of each six-month ordering cycle.
Why can I only
edit some information associated with my account?
Currently, the following information is linked to your DEA # and therefore is unable
to be edited through this sampling program: Registered Name, Address 1, Address
2, City, State, and Zip Code. You can update
your DEA #
at any time, however, and these fields will automatically update
to match your new DEA account information.
I can’t find
my specialty in the healthcare professional dropdown menu on the registration page.
Can I still order free samples?
We are making these free samples available to certain types of healthcare professionals.
If your specialty is not in the dropdown menu, please contact us
so we can consider your request.
I don't have
a DEA #. Can I still order free samples?
No. The professional sampling program is only available to physicians, NPs, PAs,
and pharmacies with a valid DEA #.
Where can I
find more information on each product?
You can find more helpful information and resources for healthcare professionals
and Prilosec OTC®
by visiting their websites.
What can I
do if I don’t want to continue receiving free samples?
If you’d like to discontinue any part of your sample order, simply
update your account
and uncheck the boxes of products you’d no longer like
to receive. However, you can request free samples again at any point by simply logging in
selecting the samples
you’d like to order.