Frequently Asked Questions


arrow_rightWhat products can I order through this website?

By registering for this website, you are automatically opted in to receive free bimonthly samples of Align®, Metamucil®, and Prilosec OTC® (subject to samples availability). However, you can choose to opt in or out of receiving a product at any time by updating your sample order.

arrow_rightCan I change the frequency with which I receive samples?

Unfortunately, you cannot change the frequency. All samples will be delivered on a bimonthly basis (subject to samples availability), and you will need to renew your order every six months. This means you will receive three shipments before you need to renew your order. You can change other aspects of your order, however, by updating your account.

arrow_rightDo I have to reorder samples every month in order to receive uninterrupted service?

Your account is set to auto-replenish bimonthly, which means you will receive the same sample order every other month for six months (subject to samples availability). Then you will need to renew your order once that six months is up in order to receive samples for the next six months.

arrow_rightCan I request more samples per month?

No, we cannot offer additional samples per month.

arrow_rightWhat if I want to change the product samples I receive—for example, if I want to add a product to my sample order?

You can change your bimonthly order at any time. By default, once you have successfully created your account you will be signed up to receive samples of all products that are available in your geographic region. If you do not wish to receive samples of a particular product, simply uncheck the box for that product on the Select Samples page and submit the changes.

If you update your order, it will reset your auto-replenish cycle, which means you will receive your updated sample order every other month for six months. Then, at the end of that six months, you will need to renew your order to receive samples for the next six months.

arrow_rightIs there a limit to the number of times I can renew my order?

No. As long as the current professional sampling program is active, you may continue renewing at the end of each six-month ordering cycle.

arrow_rightWhy can I only edit some information associated with my account?

Currently, the following information is linked to your DEA # and therefore is unable to be edited through this sampling program: Registered Name, Address 1, Address 2, City, State, and Zip Code. You can update your DEA # at any time, however, and these fields will automatically update to match your new DEA account information.

arrow_rightI can’t find my specialty in the healthcare professional dropdown menu on the registration page. Can I still order free samples?

We are making these free samples available to certain types of healthcare professionals. If your specialty is not in the dropdown menu, please contact us so we can consider your request.

arrow_rightI don't have a DEA #. Can I still order free samples?

No. The professional sampling program is only available to physicians, NPs, PAs, and pharmacies with a valid DEA #.

arrow_rightWhere can I find more information on each product?

You can find more helpful information and resources for healthcare professionals for Align®, Metamucil®, and Prilosec OTC® by visiting their websites.

arrow_rightWhat can I do if I don’t want to continue receiving free samples?

If you’d like to discontinue any part of your sample order, simply update your account and uncheck the boxes of products you’d no longer like to receive. However, you can request free samples again at any point by simply logging in and selecting the samples you’d like to order.